Service Department
PrintSent for the Service Department
Service is the highest-volume print department in most dealerships. Repair Orders, Tech Hard Cards, and warranty documents are printed all day — most of them just to be scanned and emailed somewhere. PrintSent turns every one of those print jobs into a branded PDF the moment your advisor clicks Print.
The Problem
Printing just to send it
A customer approves work and wants a copy of the Repair Order. The warranty company needs the RO and supporting documents. The advisor prints the RO to get the logos and formatting right, walks to the printer, scans it back in, emails it to themselves, then forwards it. Multiply that by every RO, every day.
Dealertrack's built-in QPRINT option strips logos and formatting, so it isn't an option for anything customer- or warranty-facing. So the printing continues — along with the paper, toner, and the advisor minutes lost walking to the printer instead of selling the next job.
The Benefits
What your service team gets
Repair Orders as instant PDFs
The RO your advisor prints arrives as a pixel-perfect, fully branded PDF in the service inbox in seconds — ready to forward to the customer.
Warranty copies, routed automatically
Send Warranty Repair Orders and supporting documents to a dedicated inbox so the warranty submission packet is always a forward away.
Advisor time back on the drive
No more round-trips to the printer and scanner. Advisors stay at their desk with the customer and forward the PDF in seconds.
Clean digital records
Every RO and Tech Hard Card lands in an inbox automatically, giving service a searchable digital trail without a single sheet of paper.
The Solution
How PrintSent solves it
PrintSent appears on your Dealertrack network as a standard Lexmark printer. Your advisors print exactly the way they always have — nothing in their workflow changes.
Instead of paper, PrintSent captures the full print stream — logos, formatting, and all — converts it to a PDF, and delivers it to the email addresses you configure for each document type.
Route Repair Orders to the service inbox, Warranty Repair Orders to your warranty administrator, and Tech Hard Cards wherever they're needed. Set it once; it runs automatically on every print.
Documents PrintSent captures
Frequently Asked Questions
Service Department questions
Get Started
Ready to go paperless?
Reach out to learn more or request early access for your dealership.