Question 1

Do we need to change anything in Dealertrack?

Accepted Answer

No. You add PrintSent exactly like you'd add a new Lexmark printer. Your staff prints the same way they always have.

Question 2

How is this different from QPRINT?

Accepted Answer

QPRINT is great for quick text-based output, but it doesn't include logos or formatting on any forms. PrintSent captures the complete print stream — so the PDF looks exactly like a fully branded printed page, logos and all.

Question 3

Does this work with ALL Dealertrack forms?

Accepted Answer

Yes. If Dealertrack can print it to a Lexmark, PrintSent captures it — including forms that have no "save as PDF" or email option in Dealertrack.

Question 4

What happens when we need a physical copy?

Accepted Answer

Print to a different printer ID in Dealertrack to send it to a physical printer, or just print the PDF from your email to any nearby printer. PrintSent runs alongside your current setup — use both however you like.

Question 5

What if our internet goes down?

Accepted Answer

The PrintSent device spools documents locally and delivers them when connectivity returns. Nothing is lost.

Question 6

How many printers can one device replace?

Accepted Answer

There's no limit. A single device handles as many Dealertrack printers as you need.

Question 7

Is our data secure?

Accepted Answer

Yes. All data is encrypted in transit. Documents are temporarily cached for delivery, not stored long-term. Sensitive documents can use secure download links instead of email attachments.

Question 8

How long does setup take?

Accepted Answer

Under 30 minutes. We ship the device pre-configured. Your IT team plugs it in, assigns an IP, adds it to Dealertrack, and runs Send Logos.

Question 9

Is there a contract?

Accepted Answer

No long-term contracts. Early access rate is locked for 12 months; after that, month-to-month.

Question 10

What does the device look like?

Accepted Answer

A small device that plugs into your Dealertrack VPN-connected network with an ethernet cable and a power cable. It can be stored in a server closet, on an IT shelf, or anywhere convenient — it doesn't need to be on the open floor.

Question 11

Can we keep our physical printers too?

Accepted Answer

Absolutely. PrintSent runs alongside your existing printers. Keep your physical printers for anything that needs paper, and send everything else to PrintSent for PDF delivery.

Question 12

What about parts picking tickets and other things we still need printed?

Accepted Answer

Keep sending those to a physical printer ID in Dealertrack. PrintSent runs alongside your current setup — use it for the documents you want digitally, and keep your physical printers for the ones that need paper.

Simple, transparent pricing

Frequently asked questions

Ready to go paperless?