How to Email a Dealertrack Repair Order

Short answer: print the Repair Order to a PrintSent virtual printer instead of a physical one. The branded PDF appears in a shared portal within seconds, and you email it to the customer or insurer, or download it. No walking to a printer and no scanning. If you do not have PrintSent yet, here is the manual way most Dealertrack stores use, and the one-step way alongside it.

The manual way (print, scan, email)

1. Open the Repair Order in Dealertrack and print it, so the logos and formatting come out right.
2. Walk to the printer and pick up the pages.
3. Walk to the scanner and scan the RO back in.
4. Email the scan to yourself.
5. Forward it to the customer, or attach it to the warranty or insurance submission.

It works, but it takes an advisor away from the desk for a few minutes on every request. QPRINT is not a shortcut here: it is text only, with no logos or layout, so it is not something you send a customer.

The one-step way (with PrintSent)

1. Print the Repair Order in Dealertrack exactly as you do today, choosing the PrintSent printer.
2. Open the shared portal, where the branded PDF is already waiting, and email or download it.

That is the whole thing. The copy that goes out is a clean, branded PDF instead of a scan, and it works the same at every service location.

More detail on sending Repair Orders, the print-to-email workflow, or how PrintSent works.