The Tech Hard Card still makes sense on paper in the bay, where a tech marks it up. Where it falls apart is the advisor desk, where a copy has to reach a customer. PrintSent captures the hard card as a branded PDF the moment it prints, so the advisor forwards it from the portal instead of hunting down a scanner.
The problem
When a customer needs a copy of the hard card, the advisor has to get it into digital form. That has meant printing it, then walking to whichever department has the better scanner, scanning it in, emailing it to themselves, and forwarding it. It pulls the advisor off the drive for something that should take seconds.
The paper card itself is not the problem. It earns its place at the stall. The problem is turning it into a clean copy a customer can keep.
With PrintSent
PrintSent captures the hard card as a branded PDF when it prints from Dealertrack, so the advisor opens it in the shared portal and emails it to the customer without leaving the desk. The techs keep marking up the paper card exactly as they do today.
It is the workflow one of our pilot advisors now uses every day, at both of the store's service locations.
What you can send
“I used to print Tech Hard Cards, walk to the New Car department to scan them on the better scanner, then email myself the PDF to forward to customers. Now I print from Dealertrack and the branded PDF just appears in our PrintSent portal. I forward it to customers without leaving my desk. I use it every day.”
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PrintSent is an independent product and is not affiliated with, endorsed by, sponsored by, or certified by Dealertrack or its affiliates. Dealertrack and all other product names, logos, and brands are the property of their respective owners and are used here only to describe compatibility.